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08-06-2025 02:05 AM
I am using the Virtual Agent Web Client widget in Employee Center.
In one instance, the input field shows “Click here to start a new conversation” and is active.
In another instance, the input field is inactive and nothing is displayed.
Both instances are using the same widget and topics.
What settings could control whether the input field is active or inactive?
Thanks in advance!
Solved! Go to Solution.
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08-24-2025 09:49 PM
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08-06-2025 04:06 AM
can you post screenshot to understnad the issue in better way.
Also if you would like to see something similar happened in below thread , have a look at it
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08-24-2025 09:49 PM
It may have been restricted by user criteria. Thank you.
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08-24-2025 10:07 PM
Hi,
The simple answer is - It can be restricted by user criteria.
Refer to the following
See Configure Agent Chat in Service Portal in order to use a standard implementation. It is recommended not to remove Greeting or Topic Picker from Greeting.
