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Virtual Agent

ritesh_k18
Tera Contributor

‎02-22-2024 01:29 AM

In VA chat , a specific topic is providing with few knowledge article, catalog form request links.

I want to track which link helped the user to resolve their issue.How this can be achieved?

 

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Anurag Tripathi
Mega Patron

‎02-22-2024 01:38 AM

Hi,

This should help -> Virtual Agent Academy: Analytics and Reporting (youtube.com)

 

-Anurag
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