Visual Task board - auto populate resolution code and resolution notes when resolving incidents

[jparman]

Hi All,

Can someone please help me

Requirement:

In Incident VTB, when moving a card to resolved, it is mandatory to put the resolution code and the resolution notes.

I want the mandatory fields auto populated whenever the user moves the card to resolved.

I have already tried creating a Client script to populate the value but its not working. I get a Data Policy Violation error.

Please help! Thanks in advance!

[Community Alums]

Hi @jparman ,

VTB is not designed to honor Client Scripts. ( see the KB).

 you can try implement for your requirement a Business Rule which will work in all situations, including VTBs.

[jparman]

Hi @Community Alums,

Thanks for your response. I was actually able to populate those fields with a client script. Anyway, I have already tried to use a business rule to implement this:

Do you have an idea why it didn't work?

Thanks!

[Dr Atul G- LNG]

Hi @jparman 

I agree with @Community Alums . Dont disturbed the VTB . VTB is just a quick space the actual work need to done at record level .