Wait For Condition in Workflow not working for state change as cancelled

[PoojashreeP]

Hi Team,

We have a workflow on RITM table.

after a catalog task creation using catalog task activity, I am setting scratchpad object with this task sysID.

in next step I am using wait for condition , using scratchpad value, quering sc_task table and I am checking for state change to cancelled backend value is -10. 

workflow has reached this wait for condition but even after updating the state of task to cancelled still workflow is stuck at wait for condition activity only.

If I check for any other state like closed (backend value is 3). its working fine.

Any suggestions team?

bit urgent.

Best Regards,

Pooja

[Medi C]

@PoojashreeP 

Please share screenshots from your workflow. Wait for condition. and scripts where you are setting scratchpad.

[PoojashreeP]

Hi @Medi C ,
this is the script I m using in wait for condition I did try with backend values instead getDisplayValue, but not working

var taskGr = new GlideRecord('sc_task');

taskGr.get(workflow.scratchpad.sys_id);

status = taskGr.getDisplayValue("state");

gs.info("pooja state "+taskGr.state);

if(status.equals("Cancelled")) {

    gs.info("pooja state inside if"+taskGr.state);

    answer = true;

}

[Medi C]

Hello @PoojashreeP,

Is your "status" variable declared? Did you log "workflow.scratchpad.sys_id" to see if it is holding the required value?

Please try:

var taskGr = new GlideRecord('sc_task');
taskGr.get(workflow.scratchpad.sys_id);
var status = taskGr.getValue("state");
gs.info("pooja state " + taskGr.state);
if (status == "YOUR_VALUE") { //Replaced with Cancelled value 
    gs.info("pooja state inside if" + taskGr.state);
    answer = true;
}

[Brad Bowman]

What logs are you seeing with this script?

var taskGr = new GlideRecord('sc_task');
if (taskGr.get(workflow.scratchpad.sys_id)) {
    status = taskGr.getValue("state");
    gs.info("pooja status " + status);
    if (status == -10) {
        gs.info("pooja state inside if " + status);
        answer = true;
    } else {
        gs.info("pooja state else " + status);
    }
}