Walkup Schedule Appointment booking slots are not getting updated as per timezone
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07-11-2025 07:06 AM
Hi All,
we have got a requirement where we need to show the schedule appointment slots as per end user timezone.
Example : If Indian(IST) user login, it would show booking slots as 9AM -10AM and for London user it should show 4:30 AM-5:30 PM.
After doing the required configuration, the timezone is getting updated on the booking pop-up window but timings remain same:
Can someone please help me in understanding how to achieve it?
Thanks
Akansha Gupta
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07-11-2025 07:11 AM
I would expect this to be working OOTB
Can you verify from two users one IST and one London time and to check from their perspective?
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07-11-2025 07:24 AM
Hi @GlideFather - Thanks for your response!
I already tried checking this and shared the screenshot on main post where i where I impersonated from 2 users one from Hong Kong time zone and another in London timezone. Though for both of the users, the time zone is changing in booking slot pop-up window but booking time slots are coming as same.
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07-11-2025 07:45 AM
@Akansha Gupta one more shot.. does the appointment booking contain a location?
If so, ensure that the particular Location [cmn_location] has defined time zone:
Please, let me know if that helped
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07-13-2025 08:10 AM
Hi @Akansha Gupta,
have you had chance to review the Location records and their timezone being populated?
If empty, then it most likely inherit the system default value, that is why it is the same for both users.
Please check this and let me know how it goes
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */