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08-01-2018 07:01 AM
On the incident form, for Impact, I want to add a hint for my choices so that when someone hovers over the choice they see text. For example if they hover over 1-High, it will say "example text".
The problem is the Impact field is on the task table, so if I change the hint it will change the hint not only for incident, but for other tables that extend task and use impact like change or problem.
Is there a way for me to change the hint for the choices, but ONLY for incident impact. NOT change it on other tables extending task?
Thanks!
Solved! Go to Solution.
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08-01-2018 08:25 AM
If you do not have choices for incident table, by default they use the task ones
Just go to choices and add them by the incident table
See the top 2 lines added to an ootb dev instance, these will show the hint on mouse over on incident

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08-01-2018 07:09 AM
In our Instance, the Incident table is extending the Task table, so when I look at the Impact choices, I see the choices specific to the incident table. Is your incident table not extending task?
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08-01-2018 07:20 AM
Go to Incident Table
Go to service Impact field
Right click - Configure dictionary
select the Labels tab
click new
Table is incident
Add info you want to the hint field
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06-02-2021 09:13 AM
Thank you. God bless you.
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08-01-2018 07:23 AM