Want to add hint for Impact choice on Incident

kedler
Kilo Guru

On the incident form, for Impact, I want to add a hint for my choices so that when someone hovers over the choice they see text. For example if they hover over 1-High, it will say "example text". 

The problem is the Impact field is on the task table, so if I change the hint it will change the hint not only for incident, but for other tables that extend task and use impact like change or problem. 

Is there a way for me to change the hint for the choices, but ONLY for incident impact. NOT change it on other tables extending task? 

 

Thanks!

1 ACCEPTED SOLUTION

scott barnard1
Kilo Sage

If you do not have choices for incident table, by default they use the task ones

Just go to choices and add them by the incident table

find_real_file.png

See the top 2 lines added to an ootb dev instance, these will show the hint on mouse over on incident

View solution in original post

6 REPLIES 6

Amie Macejkovic
Tera Guru

In our Instance, the Incident table is extending the Task table, so when I look at the Impact choices, I see the choices specific to the incident table.  Is your incident table not extending task?

scott barnard1
Kilo Sage

Go to Incident Table

Go to service Impact field

Right click - Configure dictionary

select the Labels tab

click new

Table is incident

 

Add info you want to the hint field

 

 

 

 

Thank you. God bless you.

scott barnard1
Kilo Sage

find_real_file.png