Want to Auto Route Incident to Particular Group and Assigned To user based on Category and Sub-Category

[SNOW46]

Hi All,

I have one requirement came up as per below.

Scheduled auto ticket for reoccurring audit (Weekly, Monthly, Bimonthly).

Ticket Reoccurrence
1 Monthly( first work day of month at 9h00 Paris time)
2 Every Monday at 9h00 Paris time
3 Monthly( first work day of month at 9h00 Paris time)
4 Bimonthly (once in 2 months/6 times in a year (first work day of month at 9h00 Paris time)

And also in the Short Description field, we need to populate some message like "Monthly - Control Tower"/"Weekly - User New/Termination/Transfer"/"Monthly - Restoration testing".

Can anyone let me  know how to configure the same.

Thanks,

SNOW@Das

[prasanna11]

Hey , 

Did you try configuring an assignment rule for the same? 

[Jason Nichols]

To auto-create incidents (or any other record), use scheduled jobs, in combination with templates.

1. Create templates for your incidents. 
   Here you can specify the assignment group and person, if these are static, as well as values for other fields, such as the Short Description.
   See: https://docs.servicenow.com/bundle/london-platform-administration/page/administer/form-administratio...
2. Create scheduled jobs to create new incidents using the above templates.
   See: https://docs.servicenow.com/bundle/london-platform-administration/page/administer/reference-pages/ta...

Hope this helps.

[SNOW46]

Hi Jay,

Can you please post some screenshots for the same as to how to configure it as I am new to this part so feeling bit tricky?

Thanks,..

[asifnoor]

Hi,

your subject and description in the question look to be different.

For auto assignment, kindly refer to System policy -> Rules -> Assignment. 

For auto-creation of tickets, kindly refer to scheduled jobs and create jobs as per your requirement. you can configure the frequency as well there.

Mark the comment as a correct answer and helpful if this helps.