want to change SLA status to cancel when HR task changes to canceled state in HRSD

[SiddharthG55401]

Hi Everyone,

I want to set SLA status to cancel when a user changes the HR task to canceled state. Please let me know if this is possible.

[Dr Atul G- LNG · Accepted solution]

Hi @SiddharthG55401 

It is not directly possible on SLA table, you need to run BR

https://www.servicenow.com/community/itsm-forum/how-to-stop-sla-based-on-catalog-task-state-field-ch...

[Dr Atul G- LNG · Accepted solution]

Hi @SiddharthG55401 

It is not directly possible on SLA table, you need to run BR

https://www.servicenow.com/community/itsm-forum/how-to-stop-sla-based-on-catalog-task-state-field-ch...

[AshishKM]

Hi @SiddharthG55401 , 

Please check on the same page there is "When to cancel" option, use it and test.

As you have only one condition for start, afer cancel, the record will not be in same condition to keep the running SLA instance if when to cancel condition configured.

Or you can configure the cancel condition based on active or state field value.

-Thanks,

AshishKM

[Community Alums · Accepted solution]

Hi @SiddharthG55401 ,

Yes, it is possible to set the SLA status to "Canceled" when the HR task state is changed to "Canceled." This can be achieved by using a Business Rule on the sn_hr_core_task table to update the SLA status.

if (current.state == 'canceled') { // Check if the state is set to "Canceled"
    var slaGr = new GlideRecord('task_sla');
    slaGr.addQuery('task', current.sys_id); // Fetch SLAs linked to this task
    slaGr.query();
    while (slaGr.next()) {
        slaGr.setValue('stage', 'canceled'); // Update SLA stage to "Canceled"
        slaGr.update();
    }
}

Replace 'canceled' with the exact value of the "Canceled" state in your HR task state dictionary.

[AshishKM]

@Community Alums - this code example is good to implement, however SLA itself has such option to manage the cancel case, @SiddharthG55401