want to change SLA status to cancel when HR task changes to canceled state in HRSD

SiddharthG55401 · ‎12-18-2024

Hi Everyone,

I want to set SLA status to cancel when a user changes the HR task to canceled state. Please let me know if this is possible.

Dr Atul G- LNG · ‎12-18-2024

Hi @SiddharthG55401

It is not directly possible on SLA table, you need to run BR

https://www.servicenow.com/community/itsm-forum/how-to-stop-sla-based-on-catalog-task-state-field-ch...

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View solution in original post

Community Alums · ‎12-18-2024

Hi @SiddharthG55401 ,

Yes, it is possible to set the SLA status to "Canceled" when the HR task state is changed to "Canceled." This can be achieved by using a Business Rule on the sn_hr_core_task table to update the SLA status.

if (current.state == 'canceled') { // Check if the state is set to "Canceled"
    var slaGr = new GlideRecord('task_sla');
    slaGr.addQuery('task', current.sys_id); // Fetch SLAs linked to this task
    slaGr.query();
    while (slaGr.next()) {
        slaGr.setValue('stage', 'canceled'); // Update SLA stage to "Canceled"
        slaGr.update();
    }
}

Replace 'canceled' with the exact value of the "Canceled" state in your HR task state dictionary.

View solution in original post

Runjay Patel · ‎12-18-2024

Hi @SiddharthG55401 ,

thanks for marking my response helpful , multi solution acceptance is enabled.