want Work notes display in Tabular format

[deeps]

Hi ,

        In Work notes when Engineer saves notes it is displayed in html format,instead I want it to be displayed in tabular format as below ,tried to make some changes into some system properties related to html but it didn't help.

Any help related this highly appreciated
     

 
 
 
 
 
  Regards

Deepti
 
 
 
 
 

[deeps]

Hi ,

        No its not custom format ,some of our Engineers uses tabular format others don't ,that all depends on the data provided by customer.

So wanted some solution where work notes will accept any format tabular or non tabular (Plain text) i.e as it is pasted should be saved.

[Alikutty A]

Ok, so it should work if you add a proper html text in the code block. The engineers will have to add it before pasting it to work notes. Does this satisfy your requirement?

[code] YOUR_HTML_TEXT [/code]

Thanks

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[deeps]

Is by any way instead Engg adding [code] html text [/code] everytime   ,can it can be fixed ? whatever be the data format tabular or non tabular .

thanks

Deepti

[Alikutty A]

If you need to render HTML, code tag should be used. If you don't want the engineers to use it, you can check if this workaround provides you a solution?

Add a checkbox "Add work notes in HTML" near to the work notes field. When the field is checked and engineer adds HTML in work notes, you should write a before business rule which appends the code tags on work notes field before it is updated. If the checkbox is not marked, then it will add work notes as plain text. Let me know if this work outs.

current.work_notes = "[code]" + current.work_notes + "[/code] ":

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response.

[Uma Babuji]

How to Add a checkbox "Add work notes in HTML" near to the work notes field. From where it should be added and mark checkbox?