We Need to configure a group service accounts and we need those accounts to be worked in only cmdb_c

[Muthyalamma Kam]

We Need to configure a group service accounts and we need those accounts to be worked in only cmdb_ci/asset table assign to field. And these accounts should not visible in any other cases like.. incident "caller, opened by" field and  Request Item "requested for, created by" like wise for other modules change and problem....etc

Can we achieve this with available functionality in ServiceNow other then adding a new column?

[AshishKM]

Hi @Muthyalamma Kam, 

You can create local accounts in User [sys_user ] table and grant the role base on need. 

Also you need to configure the existing reference field which is map to User table on different form of Task table ( Incident, Catalog Task, Change  etc. ) for filtering the service accounts. 

You need a column which identify the user type ( like : employee, contractor or service account ). 

-Thanks,

AshishKM