We need to redirect the URL to a different page through business rule.

[Simran Gadodiya]

Hello,

We need to redirect the URL to a different page through business rule.

Once the condition is true Asset task should be open to new window.
When specific resolution code is selected and incident is resolved then we need to create asset task and redirect to the asset task.

we are using gs.setRedirect(url) or action.setRedirect(url).
This is the script that we are using

(function executeRule(current, previous /*null when async*/ ) {

// Add your code here
var task = new GlideRecord("asset_task");
task.query();
task.parent = current.sys_id;
task.requested_for = current.caller_id;
task.asset = current.u_new_machine_asset.asset;
task.insert();
action.setRedirectURL(task);
})(current, previous);

[AnubhavRitolia]

Hi @Simran Gadodiya 

Please try below code:

var tsk = new GlideRecord("asset_task");
tsk.initialize();
tsk.parent = current.sys_id;
tsk.requested_for = current.caller_id;
tsk.asset = current.u_new_machine_asset.asset;
tsk.insert();
action.setRedirectURL(tsk);
})(current, previous);

[Gunjan Kiratkar]

Hi @Simran Gadodiya ,

Please check Ankur's response on below thread :-

https://www.servicenow.com/community/developer-forum/redirect-url-through-business-rule/m-p/1744877 

Regards,

Gunjan Kiratkar