Web Services Integration User Guide

[sLuintel]

I would like to practice the use of Web Services Integrations between our two pre-production instances. This is because we will be integrating with an external vendor who also uses service now. I would like to test thisand practice this on my internal instances frist,. Is there a user guide or something that I can follow, that will help be create a integration, bi-directional, between my two differrent instances?

I find it quite difficult to follow the service now documents and wiki that I have come through.

I would just like to get the basics known first, and I am sure, I can play around after wards. At this stage, I am not certain where and how I begin.

[shloke04]

Hi,

Did you got a chance to Test the Solution provided for your query.

If your query is Resolved, Please mark the answer as correct so that the thread can be removed from the Unanswered list.

Regards,

Shloke

[sLuintel]

Hi Shloke

I have tried to follow the steps from your link, but it isnt working. I created a ticket in my Dev instance hoping it would be pushed into the test instance, but it didnt do it. Please see attached, the actions I have taken so far.

Thank you.

[Harsh Vardhan]

Hi Sweeda,

Have you checked the video that i have provided. i did this in past and it was working.

Let me know if you have any question.

Thanks,

Harshvardhan

[shloke04]

Hi Sweeda,

Few Changes in your Scripted Rest Configured on your test instance.

1) Can you give a semi-colon in line Number 5 where you are doing the Glide Record to the Incident Table.

2) Please place a Log statement after Line Number 3 to check what is the value coming from Source instance as below

var num = request.body.data.number;

gs.log('Num is' + num)

3) Can you please confirm if "u_kelway_itbm_ref_" is a Custom field you created on the target instance on Incident Table?

Regards,

Shloke

[sLuintel]

Yes, that is the name of our third party reference field on all the instances.