webex integration

[rognomolta]

Integrate Webex custom chat with PDI.
We are able to send requests from the Rest API Explorer when we use scripted rest api, and the message is sent to Webex. However, when we try to send requests from Webex, we are unable to receive them in ServiceNow, and we would like to use them in Virtual Agent.

Regards

Scripted REST Resource for post :

(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

 try {

        var requestBody = request.body.data;

        gs.info("Request Body: " + JSON.stringify(requestBody));

        var incidentNumber = requestBody.incidentNumber;

        var roomId = "roomid";

        if (!incidentNumber || !roomId) {

            response.setStatus(400); // Bad Request

            response.setBody({

                error: "Incident number or room ID not provided in the request."

            });

            return;

        }

        // Fetch incident details

        var bot = new webex_bot();

        var incidentDetails = bot.getIncDetails(incidentNumber);

        var textMessage = "Incident details for " + incidentDetails;

        var result = sendMessageToWebex(roomId, textMessage);

        response.setStatus(200); // OK

        response.setBody({

            result: incidentDetails

        });

    } catch (ex) {

        gs.error("Error processing request: " + ex.message);

        response.setStatus(500); // Internal Server Error

        response.setBody({

            error: "Error processing request: " + ex.message

        });

    }

    // Function to send message to Webex

    function sendMessageToWebex(roomId, text) {

        try {

            var r = new sn_ws.RESTMessageV2('webex ', 'webexpostmsg');

            r.setStringParameterNoEscape('roomId', roomId);

            r.setStringParameterNoEscape('text', text);

            // Log the request being sent

            gs.info("Sending Webex message with roomId: " + roomId + " and text: " + text);

            var response = r.execute();

            var responseBody = response.getBody();

            var httpStatus = response.getStatusCode();

            gs.info("Webex response status: " + httpStatus);

            gs.info("Webex response body: " + responseBody);

            return responseBody;

        } catch (ex) {

            gs.error("Error sending message to Webex: " + ex.message);

            throw ex;

        }

    }

    // implement resource here

})(request, response);