What are the best practices to reduce license costs in ServiceNow instance?

[Snehal13]

What are the best practices to reduce license costs in ServiceNow instance?

Any way to identify the consumption of licenses?

[Dr Atul G- LNG · Accepted solution]

Hi @Snehal13 

Any way to identify the consumption of licenses?

Atul: You can get information under subscript management.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/subscription-management...

https://www.servicenow.com/community/csm-forum/how-can-i-determine-how-many-licenses-are-being-used/...

https://www.servicenow.com/community/now-platform-articles/servicenow-subscription-usage-license-uti...

Best pratcies

- Regular Audit

- Check teh users who are inactive

- See the last activities of users like only approving or updating as well the records.

[Pankaj kr]

Hi Snehal,

You can use reporting for this purpose. I am attaching one screenshot to illustrate the example to track ITIL license optimization in my account. In the result you can check last login time and based on that you can calculate he consumption.

Data:

Type: List

Filters:

Pull Last login time column:

Pls mark my answer helpful and accepted if it solves your issue.

Thanks,

Pankaj Kumar