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What are the entries or tables stored in update set, as per servicenow core and ITSM perspective?

Priyam Sharma
Tera Contributor

an hour ago

What are the entries or tables stored in update set, as per servicenow core and ITSM perspective?

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EssakyM
Mega Contributor

24m ago

Hi @Priyam Sharma 

  • sys_update_set stores the Update Set record itself. [servicenow.com]
  • sys_update_xml stores the actual customer updates (tracked configuration changes) and is the table used to track what was captured in an Update Set

    Each record in sys_update_xml represents a configuration change captured by the platform.

    Examples:

    Platform/Core Configuration

    • Tables (sys_db_object)
    • Dictionary entries (sys_dictionary)
    • Choice values (sys_choice)
    • Form layouts
    • Related lists
    • Application menus
    • Modules
    • ACLs
    • UI Pages
    • UI Actions
    • UI Policies
    • UI Scripts

    Development Components

    • Script Includes
    • Business Rules
    • Client Scripts
    • Notifications
    • Email Templates
    • Scheduled Jobs
    • Flows and Subflows
    • Workflow definitions

    ITSM Components

    • Catalog Items
    • Record Producers
    • Catalog Variables
    • Variable Sets
    • Assignment Rules
    • SLA Definitions
    • Change Models
    • Incident Forms
    • Problem Forms

    These are configuration records tracked because the underlying tables have update tracking enabled (update_synch) or special handlers configured. [servicenow.com], [servicenow.com]


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    Regards


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