What are the entries or tables stored in update set, as per servicenow core and ITSM perspective?

[Priyam Sharma]

What are the entries or tables stored in update set, as per servicenow core and ITSM perspective?

[Tanushree Maiti]

Hi @Priyam Sharma 

ITSM perspective following components gets stored into update set.

• Customized ITSM Forms and Views: Modified layouts specifically for incident, problem, change_request, or sc_task forms.
• Assignment/Routing Rules: Adjustments made to assignment rules or Data Lookups.
• Approval Definitions: Configurations set for Approval rules within Change or Request processes.
• Service Catalog Configurations: Modified Catalog Client Scripts, UI Policies for Catalog Items, and Record Producers.
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[Aditya_hublikar · Accepted solution]

Hello @Priyam Sharma ,

Here is ebook scrrenshot refer this :

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya