what are the ways to interact with Service Now

[nikhil_anand]

what are the ways to interact with the service now instance
1. now platform user interface
2.service portal/employee
3.now mobile application portal
4. work space

[Peter Bodelier]

All portals, not only Employee or SP.

And integrations of course.

[nikhil_anand]

Can you please tell me in detail about what are ways, can you please mention them

[Peter Bodelier]

I'm not sure what exactly you are looking for.
Why do you need this information, what problem are you trying to solve.

It helps to have some background information in order to provide you with the information you need.

[Harish Bainsla]

ServiceNow Web Interface: The most common way to interact with a ServiceNow instance is through its web-based user interface. Users can log in using their credentials and access various modules like Incident Management, Change Management, Service Catalog, etc. This interface allows users to create, update, and manage records and processes.

Service Portal: ServiceNow provides a customizable Service Portal where users can access a self-service catalog for requesting services and items, checking status, and finding information. The Service Portal can be tailored to the specific needs of the organization and its users.

Mobile App: ServiceNow offers mobile applications for iOS and Android devices, providing users with access to their instance on the go. The mobile app allows users to manage incidents, requests, tasks, and approvals from their mobile devices.

RESTful APIs: ServiceNow offers a comprehensive set of RESTful APIs that allow developers to integrate ServiceNow with other applications, systems, and services. These APIs enable you to perform various operations such as creating, updating, and retrieving records, as well as executing specific actions.

Scripting: Within ServiceNow, you can use server-side scripting languages like JavaScript to create custom functionality, automate processes, and enhance the platform's capabilities. Business Rules, UI Policies, and Client Scripts are examples of scripting tools in ServiceNow.

Email Integration: ServiceNow supports email integration, allowing users to create and update records by sending emails to specific email addresses associated with the instance. Incoming emails can be transformed into incidents, requests, or other records.

Integration Hub: Integration Hub is a feature in ServiceNow that allows you to create integrations between ServiceNow and other external systems without extensive coding. It provides a visual interface for building integrations using reusable flow components.

Chat and Virtual Agents: ServiceNow Virtual Agent enables organizations to create and deploy chatbots that can handle common user queries and perform tasks. This can enhance self-service capabilities and improve user experiences.

Orchestration: ServiceNow Orchestration helps automate complex, cross-domain workflows by integrating with various systems and tools. It can automate tasks like server provisioning, software deployment, and incident resolution.

LDAP/AD Integration: ServiceNow can be integrated with LDAP (Lightweight Directory Access Protocol) or Active Directory to manage user authentication, permissions, and roles.

Third-Party Integrations: ServiceNow can integrate with a wide range of third-party tools and services using APIs, webhooks, and integration platforms like Zapier or Microsoft Power Automate.

if you get answer please accept solution and mark helpful