What are the ways we can assign the case?

[a41022639]

Hello Community,

I want to know, how many ways we can assign the case to articular HR agent.

[Sandeep Rajput · Accepted solution]

@a41022639 There are many ways.

1. Direct assignment from the case form

2. Assignment Rules

3. Advanced work assignment

4. Via BR script

5. HR Template

Hope this helps.

[Abhishek_Thakur · Accepted solution]

Hello @a41022639 ,

These are the ways you can easily assign the cases to particular HR agents:-

1. Assignment & Matching Rules

2. HR Templates

3. AWA (Advance Work Assignment)

[Sandeep Rajput · Accepted solution]

@a41022639 There are many ways.

1. Direct assignment from the case form

2. Assignment Rules

3. Advanced work assignment

4. Via BR script

5. HR Template

Hope this helps.

[Abhishek_Thakur · Accepted solution]

Hello @a41022639 ,

These are the ways you can easily assign the cases to particular HR agents:-

1. Assignment & Matching Rules

2. HR Templates

3. AWA (Advance Work Assignment)

[Abhishek_Thakur · Accepted solution]

If you want to know, how to configure it, DM me.