What caused the difference between the instances

Madhan27 · ‎03-19-2024

Hi community,

I see there is difference in UI between my developer and Test instance, Can some one help me what caused the difference between and how we can debug it?

Developer instance

Stats.do :

Test Instance

After checking the Auto number the below fields are populating as shown below.

TIA

Madhan27 · ‎03-29-2024

It's a manual configuration, Not the issue with the instance. We can check the difference in the sys_db_object table and find the table where we have the issue and and change the value in the Auto_number field to retain the changes.

View solution in original post

Madhan27 · ‎03-19-2024

Yes @Dr Atul G- LNG And where we can find those differences on why it was occurred?

Dr Atul G- LNG · ‎03-19-2024

Hi @Madhan27

I think the reason is which is mentioned by @Sumanth16 , changes not captured in update set and that causing issue and if you bring changes again it may impact the records of Test instance.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Sumanth16 · ‎03-19-2024

Hi @Madhan27 ,

Those tables are OOB (or) custom tables ?

Because Number Maintenance which including prefix and number counter won't capture in update set. You should upload as XML (or) you need to update as individually.

Try to clone the instance from the correct version if you find these type of issues.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

Madhan27 · ‎03-19-2024

I tried with Import/ Export XML, though no luck, What do you mean by updating individually? Like we need to update manually on the test instance?

Sumanth16 · ‎03-19-2024

Hi @Madhan27 ,

Yes. But the problem you need to update existing records with new prefix.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda