What does "Event is fired" & "Triggered" option mean in when to send tab in servicenow notifications?

Tarun Kumar7
Kilo Contributor

‎07-13-2018 10:10 AM

Hi,

Can anyone please help to understand the meanings of below options in 'When to send' in servicenow notifications:

1. Event is fired.

2. Triggered.

Please explain what does these mean.

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Michael Ritchie
ServiceNow Employee
ServiceNow Employee

‎07-13-2018 10:22 AM

Events are fired via business rules and workflows.  From there script actions or notifications can "listen" for these events and perform an action:

https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/platform-events/...

So what you found is a way to send a notification based on an event firing.  Out of the box Approval notifications are sent via events as approval records are created since the content of the message depends on what table the approval is associated to.  Event notifications was the only way to send notifications in early releases of ServiceNow.

sachin_namjoshi
Kilo Patron
Kilo Patron

‎07-13-2018 10:23 AM

Event is fired means when you generate event via server side objects ( e.g business rule, script includes).

Triggered means when it's triggered by action in flow designer.

Please check below for more details

https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/notification/task/t_CreateANotification.html

 

Regards,

Sachin