what is defects, enhancements,upgrade

[sasi]

Hi All,

1) what is meant by defects.

2)what is enhancements and example

3)please explain in a line what is upgrade from jakarta to london. what is the process of that.

Regards

[Harsh Vardhan · Accepted solution]

Defects: it is just like an issue or you can say that something happened to your software and then you can raise a defects for them. you can also relate defects with the incident .

example: you have software and some issue occurred on that then user can raise a defect for that software. 

enhancements: in Servicenow if you have any new idea to update your existing process then you can raise a enhancement request.

example. you have a catalog form and there is a workflow which is actually used to drive that catalog request, then you decided to add some more approval on that workflow so you will raise a enhancement request .

upgrade from jakarta to london: Servicenow has different different version available  so Jakarta and london are one of them

if someone is saying they want to upgrade from Jakarta to london it means they want to upgrade the servicenow jakarta version to the servicenow london version.

Upgrade Process

ServiceNow Versions with released date

Aspen- 1st Dec 2011

Berlin- 2nd July 2012

Calgary- 28th Feb 2013

Dublin- 22nd Oct 2013

Eureka- 6th May 2014

Fuji- 3rd March 2015

Geneva- 10th Dec 2015

Helsinki- 2nd May 2016

Istanbul- 12th Jan 2017

Jakarta- 19th July 2017

Kingston- 16th Nov 2017

London- 26th July 2018

Madrid - Q1 2019

*New York

*Orlando

*Paris

Note: * name which will come in future , currently Madrid is the latest version .

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