What is dictionary override in servicenow and what its use?

[kumar kota]

please explain briefly.

[Maik Skoddow]

Hi @kumar kota 

with dictionary overrides, you are able to override values or behaviors of parent tables. The most prominent parent table is "task". And whatever on that table is declared you can override in your child table - for example "incident".

For more information please go to https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/data-dictionary-...

Or watch one of the available videos regarding that topic: https://www.youtube.com/watch?v=EXSYIfOP5dc

Kind regards
Maik

[kumar kota]

thank you for giving valuable information @maik skoddow.

[Maik Skoddow]

Hi @kumar kota 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik

[Raj_Esh]

Hi Kumar,

In Short: To allow a field in a child table to have a different value.

For example, a dictionary override changes the default value of the priority field from 4 in the parent table to 5 in the Incident table.

Hope it helps.

Thanks,

Raj