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what is difference between Plan End date and due date?

raja11
Giga Contributor

Hi

Please can anyone explain about what is difference between Plan End date and due date?

Regards

Raja

5 REPLIES 5

As we use it, an example might be :

If you ask a new Service Now environnement to be created, you can have the due date either by your requirements at your convenience like before next monday because you will need it then or by the contract because your are entitled to have this in the next 5 business days.

The fullfilment team can scheduled to set up this environnement on the thurday before your due date, and set the planned start and end date at this datetime to ensure that every teams will be there and available to set this up, debug and cooperate.

If anything unexpected occurs, this can be rescheduled on friday, the due date does not change but the planned date is moving.

Due date : Business need this by this date.

Planned End date : we have planned to have this finished by this date.

But you can use this field as you see fit of course.