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Instance doesn't time out users as expected?

Hi folks, I am having an instance time out issue; referring to   Manage user sessions , I have changed sys_propertiesglide.security.csrf.handle.ajax.timeout   = trueglide.ui.session_timeout = 10 (10 minutes just for testing)glide.ui.auto_req.extend.s...

Launching a guided tour

Is it possible to launch a guided tour from a UI Action? For example, we would like to launch a short guided tour that provides some instruction regarding configuration item when the user clicks the Copy Change UI Action on a change request. We only ...

mah1 by Mega Sage
  • 1666 Views
  • 7 replies
  • 3 kudos

ETL RTE skip inserts.

Hi All, We're using ETL RTE to import data into the CMDB, together with the relationships and CIs related to it. Currently, ServiceNow is discovering some of the attributes for the class I'm trying to populate, then we're using RTE to fill in the bla...

Adrian M by Tera Contributor
  • 1852 Views
  • 2 replies
  • 3 kudos

Field styling on the custom related list

Hello All, I have requirement where we have a custom related list 'Related Problems' in Incident, which lists all the problems of Incident family i.e problems associated with parent, child & sibling incidents. I need to highlight the problem number w...

Delapan by Tera Contributor
  • 1086 Views
  • 4 replies
  • 0 kudos

Get variable display value for CMDB record creation

Hello,Software engineering student here taking my first JavaScript class and I have been tasked with some work in SN Flow Designer. Basically what I need to do is to create a CMDB entry in a Flow Designer using the variables from the Catalog Item. So...

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Using JSON Parser on Array.Object in Flow Designer

Hello, I recently created an Action in Flow Designer that uses JSON Parser to get some custom field variables on a JSON. This worked great and I was able to get my output variables. However, there were a few more custom fields that I needed to have a...

TramaineM by Mega Sage
  • 11228 Views
  • 19 replies
  • 5 kudos

ATF UI Action

Hi Everyone, I'm creating a test in ATF to cancel a request, the problem is that after I open the requested Item record, the 'Cancel Request' Button never appears, so the 'Click UI Action' never executes. The record is being shown like this: and I'm ...

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