What is exactly a node? how it relates to performance issues?

Community Alums
Not applicable

‎02-05-2019 07:22 AM

Hi everyone,

What is a node is ServiceNow? How is it related to response time issues in ServiceNow? And how to fix it?

I am not being able to find a proper answer anywhere. I would appreciate some help 🙂

Thank you in advance!

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6 REPLIES 6

DScroggins
Kilo Sage

‎02-05-2019 07:38 AM - edited ‎12-04-2023 01:14 PM

Hi Jassu,

 

ServiceNow Instances are made up of 1+ application nodes (nodes) and a database server. The "nodes" are Tomcat Web Servers and they handle the traffic to the instance. When a user logs in they are directed to an available "node" which will process and run their requests.

 

You can see the performance of your "nodes" by examining the Node Performance Metrics. Here is a good link which talks about that:

Node performance metrics

 

UPDATED LINK

 

Community Alums
Not applicable
In response to DScroggins

‎02-07-2019 01:33 AM

Hi!

Thanks for the help 🙂

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britta
ServiceNow Employee
ServiceNow Employee
In response to DScroggins

‎02-14-2022 07:02 AM

this link is no longer valid

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Snow909
Tera Expert
In response to britta

‎12-04-2023 12:33 PM

The link is no longer valid, can you update it

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