What is Journey management in HRSD?

[AnkitT]

Hello Community,

I want to know about the journey management in HRSD.

[Sandeep Rajput · Accepted solution]

@AnkitT Please refer to this official documentation https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou... to know more about Journey management in HRSD.

[Sandeep Rajput · Accepted solution]

@AnkitT Please refer to this official documentation https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou... to know more about Journey management in HRSD.

[Abhishek_Thakur · Accepted solution]

Hello @AnkitT ,

Journey management application comes up with the ServiceNow HRSD solution, which help to configure the detail process or activities need to be done while onboarding for new hire and offboarding from the organization. It's same as flow in ITSM. Collection of activities that details a process.

[Dr Atul G- LNG]

Hi @AnkitT 

https://www.youtube.com/playlist?list=PLi0Ik1xCDEbIgmvkTDUn-VzAwiF96JR0K

This playlist will be helpful. 

[Jitendra Diwak1]

Hi @AnkitT,

In HR Service Delivery (HRSD), journey management refers to the process of designing, optimizing, and managing the end-to-end employee experience across various HR processes and interactions. This approach focuses on understanding and improving the employee journey through stages such as onboarding, performance management, benefits administration, and offboarding.

Key aspects of journey management in HRSD include:

1. **Mapping the Employee Journey**: Identifying and understanding the different touchpoints and interactions employees have with HR processes throughout their employment lifecycle.

2. **Optimizing Processes**: Streamlining and improving HR processes to ensure a smooth and efficient employee experience at each stage of the journey.

3. **Personalization**: Tailoring HR services and communications to meet the individual needs and preferences of employees, enhancing their overall experience.

4. **Continuous Improvement**: Regularly assessing and refining HR processes based on feedback, metrics, and changing organizational needs to ensure ongoing enhancement of the employee journey.

By adopting journey management principles, HR departments can enhance employee satisfaction, engagement, and productivity while also driving business outcomes through a more efficient and effective HR service delivery model.

Please accept my solution if it resolves your issue and thumps 👍 up 

Thanks 

Jitendra