What is the best practice to populate a channel field on case form?

Sid_Takali
Kilo Patron
Kilo Patron

‎01-17-2024 03:00 AM

Hi all,

I have a requirement where I need to populate a channel field based on from where it is being created, like if case is being created from Service Portal then need to set channel as Web, f case is being created from Email then need to set channel as Email. How do I achieve this?

 

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-17-2024 03:03 AM

Hi @Sid_Takali 

 

I guess it is OOTB available.  Channels get auto populated based on interface.

 

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-...

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...

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