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What is the best way to report a (very annoying) bug I found?

Tim125
Mega Contributor

I'm using a test instance of London to check out creating scoped applications. I have created a basic scripted rest service and I have some gs.info calls for logging. I discovered that if you log the request data in the manner below with gs.info that it deletes it and subsequent operations don't work:

//any calls accessing properties after this call will return undefined
gs.info(request.body.dataString);
var data = request.body.data;
gr.setValue('caller_id',data.company);

It took me quite a while to figure out that simply removing the logging fixed it and I would like to file a bug to get it fixed. What is the best way to do that? 

 

 

9 REPLIES 9

Mike Patel
Tera Sage

Login to Hi portal and create case

Dhananjay Pawar
Kilo Sage

Hello Tim

For bugs found on developer instances, you can log them here:

https://community.servicenow.com/community/create-issue!input.jspa?containerID=2009&containerType=14

If you like my answer please mark it as Helpful and correct.

Thanks,

Dhananjay.

SatheeshKumar
Kilo Sage

if scripts are falining after this line then it may be because of some errors in that line

verify the "request.body.dataString" is valid. 

if nothing helped  and you are sure this was a bug  create a ticket in "https://hi.service-now.com/hisp" and report your issue. 

 

 

 

Tim125
Mega Contributor

It would seem I cannot login to HI since I just have a dev instance. Is that correct?