What is the difference between Survey Instances and Assessment Instances

[p_reddi2k]

Can anyone please explain what is the difference between Survey Instances and Assessment Instances

[Pradeep Sharma]

Hi Pavan K,

Please refer the below wiki links for more info.

Survey Wizards - ServiceNow Wiki

http://wiki.servicenow.com/index.php?title=Generating_Assessments

[Bradford Shelle · Accepted solution]

They're pretty similar, just the nomenclature is a little confusing.

Different metric types of instances roll up to Assessment Instances. It's a little confusing because Surveys, Assessments, and Ratings are all out of the box metric types that go there. So if you go to Assessments -> Assessments -> Assessment Instances, that's a part of the Assessment Instances table. Going to Survey Management -> Survey Instances also takes you to the Assessment Instances table. Only this time it's for surveys instead of assessments.

TL;DR: Survey and Assessment Instances are just different categories in the same table.

[p_reddi2k]

Thanks Bradford. Yes that was really confusing and your response made sense.

[Manjeet Singh]

Internally Survey and Assesment use the same engine. I put a recent blog post listing different use cases on when to use Survey vs Assessment.

Hope this help clarify on when to use what:

The out of the box setting use Survey for Change risk assessment. I recently wrote a blog on when to use Survey vs Assessment

When to use surveys vs. assessments