What is the maximum number of Attachment per records

[madhuv]

Hi Team,

Any body aware, how many attachments we can attach to a single record (lets say an Incident).

For some automation purpose, we are thinking to attach the files to one record and later assign to respective record.

In fact, we are trying to get the images loaded on db_image table via attachment table, we are getting images as attachment on one incident record and then with help of script trying to convert them as db_image record.

Just wanted to know how many attachments we can attach on one record like this.

[BharatC]

Hello @madhuv 

There is no out-of-the-box limit on the number of attachments that can be added to a single record (Incident, Problem, Change, etc.). You can attach as many files as needed — the platform doesn't enforce a hard cap on count

https://www.servicenow.com/community/developer-forum/is-there-a-maximum-number-of-attachments-allowe...

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Regards

Bharat Chavan

[Sandeep Rajput]

@madhuv There is no such platform limit on number of attachments that can be attached to a record. 

[Dr Atul G- LNG]

OOTB there is no limit mate, what is your use case here?

[Tejas Adhalrao]

Hi @BharatC ,

There isn't an out-of-the-box limit on the number of attachments that can be associated with a single record in ServiceNow. You can attach multiple files to the same Incident (or any other record) as long as your instance has sufficient storage and the attachment size is within the configured limits.

A few things to keep in mind:

• The maximum file size for an individual attachment is controlled by system properties (for example, com.glide.attachment.max_size).

• While there is no fixed limit on the number of attachments, having a very large number (hundreds or thousands) on a single record can impact UI performance, attachment loading, and scripts that process all attachments.

• Also, attachments are not stored within the Incident (or other record) itself. Every attachment is stored separately in the sys_attachment table, and the actual file content is stored in the sys_attachment_doc table. The record simply maintains a reference to its attachments.

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