What is the process flow of normal and emergency change?

[mania]

Hi,

What is the process flow of normal and emergency change?

How to move one state to another state in normal and emergency change?

Any documents or link will be helpful.

Thanks!

[Dr Atul G- LNG · Accepted solution]

Hi @mania 

Yes, OOTB it is 

OOTB Flow

https://youtu.be/RhnzMDS6yeA

https://youtu.be/v2CSD-72qtc

[mania]

@Dr Atul G- LNG 

Thanks for the update!

I didnt understand one thing, What is the diffrence between Normal and emergency change flow?

Can you please give a few points.It will be useful.

Thanks!

[Dr Atul G- LNG]

Hi @mania 

Normal change -- A change which is not urgent and must be discussed and approved by different team in different level. 

Assess -- Where the change checked and approve / reject by technical team on basis of technical stuff like implementation plan / back out plan and more.

Auth - Once a change approved by Assess team it go to CAB , where CAB team take decision from business side and check is this change can be impact other changes or not and also technically they can check and take decision.

Emergency change - Which is required to fix P1 / MI or business critical or compliance agreement and cant wait for 2- 3 weeks for approval. This type of change go for ECAB ( online / offline mode) and get decision quickly. 

[mania]

@Dr Atul G- LNG 

Thanks!

Can you provide me the how to go one state to another state in Emergency change.

It will be usefull.

Thanks!