Multiple approval history for same user

Vijay Baokar · ‎04-03-2024

Hi Folks,

I have recently seen that once the ritm is created with user and group approvals, in activity we can see duplicate entries for the same users for approval history.

I have checked the flow its show 2 approvals

1. Requested for > Manager

2. group approval

Dr Atul G- LNG · ‎04-03-2024

Hi @Vijay Baokar

Please share some screenshot to understand better.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Vijay Baokar · ‎04-03-2024

Hi @Dr Atul G- LNG

I have updated with attachment.

Dr Atul G- LNG · ‎04-03-2024

Very wired 😞 , it should not do duplicate. Try to remove 1 approval and check . It is just a hit and trail.

@Sandeep Rajput @AshishKM

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AshishKM · ‎04-03-2024

Hi @Vijay Baokar ,

Check the approval record date & time , are they exact same.

Update the flow for approval and check each approval at a time.

-Thanks,

AshishKM

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