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04-02-2024 03:23 AM
Hi,
What is the process flow of normal and emergency change?
How to move one state to another state in normal and emergency change?
Any documents or link will be helpful.
Thanks!
Solved! Go to Solution.
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04-02-2024 03:29 AM
Hi @mania
Yes, OOTB it is
OOTB Flow
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-02-2024 06:26 AM
Hi @mania
When you click on request approval, it check the type and then based on type the flow / workflow get attached and state transition happened.
If you watch my video, yu will get more clarity mate.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-02-2024 06:33 AM
Here one more question, Once we create noramal change from incident, Is there any difference process flow?
Thanks!
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04-02-2024 06:59 AM
Hi @mania
No difference in flow.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-02-2024 07:01 AM
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04-02-2024 07:05 AM
Hi @mania
Thanks for marking my all answers as helpful, if okay please accept all answers ( has all new question every time) as solution to close the thread.
I worked as change manager and if you still question , let me know.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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