What is the process flow of normal and emergency change?

mania
Tera Contributor

Hi,

 

What is the process flow of normal and emergency change?

How to move one state to another state in normal and emergency change?

Any documents or link will be helpful.

 

Thanks!

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @mania 

 

Yes, OOTB it is 

 

AGLearnNGrow_0-1712053649545.png

OOTB Flow

AGLearnNGrow_1-1712053677188.png

 

https://youtu.be/RhnzMDS6yeA

https://youtu.be/v2CSD-72qtc

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality
11 REPLIES 11

Hi @mania 

 

When you click on request approval, it check the type and then based on type the flow / workflow get attached and state transition happened.

 

If you watch my video, yu will get more clarity mate. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Dr Atul G- LNG 

 

Here one more question, Once we create noramal change from incident, Is there any difference process flow?

Thanks!

Hi @mania 

 

No difference in flow. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Dr Atul G- LNG 

 

Thanks for your conforming!

 

Thanks!

Hi @mania 

 

Thanks for marking my all answers as helpful, if okay please accept all answers  ( has all new question every time) as solution to close the thread.

 

I worked as change manager and if you still question , let me know.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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