What is the table to use to see the list of conversational catalog item?

[JLeong]

What is the table to use to see the list of conversational catalog item?

Thanks!

[Deepak Shaerma · Accepted solution]

Hi @JLeong 

Check these steps: 

1. Access the Service Catalog Item Table:

- Navigate to System Definition > Tables in the application navigator.

- Search for sc_cat_item.LIST

2. View Catalog Items:

- Navigate to Service Catalog > Catalog Definitions > Maintain Items.

3. Filter for Conversational Catalog Items:

- Use the list filter to narrow down catalog items that are intended for conversational interfaces.

- This might include specific naming conventions, categories, or custom application scopes designed for Virtual Agent

Please indicate that my response was helpful or accept it as the solution if it resolves your issue. Your small action will benefit both me and the community.

Best regards,

Deepak Sharma

[Deepak Shaerma · Accepted solution]

Hi @JLeong 

Check these steps: 

1. Access the Service Catalog Item Table:

- Navigate to System Definition > Tables in the application navigator.

- Search for sc_cat_item.LIST

2. View Catalog Items:

- Navigate to Service Catalog > Catalog Definitions > Maintain Items.

3. Filter for Conversational Catalog Items:

- Use the list filter to narrow down catalog items that are intended for conversational interfaces.

- This might include specific naming conventions, categories, or custom application scopes designed for Virtual Agent

Please indicate that my response was helpful or accept it as the solution if it resolves your issue. Your small action will benefit both me and the community.

Best regards,

Deepak Sharma

[JLeong]

Hi Deepak,

I accidentally clicked "Accept as solution". I do not see the field to filter the items for conversational interfaces.

Do I need to activate a plugin?

Thank you!

[Harish Bainsla]

Hi @JLeong Catalog items are stored in sc_cat_item table.

[Mark Roethof]

Hi there,

Do you mean conversation catalog item in regards to VA? Which catalog items are eligible for is tracked by a checkbox on the catalog item (which is scripted set to true/false): field "make_item_non_conversational".