What is the use of Certification Role ?

[shaik_irfan]

Can anyone please explain me the use of Certificaion role ?

I gone through the docs but unable to understand the usage of it 

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/compliance/reference/r_InstalledWithCompliance.html

[Allen Andreas]

Hi,

It's so that they can read and update certification tasks to resolve discrepancies.

Automatically given to all ITIL when Compliance Module is activated.

Also side note: When a manager has only the certification role and no other role, the manager is considered a Requester and is not counted as a subscribed user (Fulfiller).

Please mark reply as Helpful/Correct, if applicable. Thanks!

[shaik_irfan]

Allen,

thanks for the info, i already got that in the docs what i unable to understand is what can user do with certification role only without having any other role.

Example Manager auto grants with certification role that is the usage of that ?

[Allen Andreas · Accepted solution]

Certification core installs two business rules, both called Add Certification Role To Manager, that perform similar tasks on different tables. One rule checks for a manager specified on the User [sys_user] table, and the other checks for the certification role on the User Role [sys_user_has_role] table. When both a manager and the certification role are specified for a user, the system automatically grants the certification role to the manager.
=> This functionality ensures that a certification task can be escalated successfully to the next level.

Other than that description...you'll need to read more about Compliance Module.

Taken from here: https://community.servicenow.com/community?id=community_question&sys_id=f4c5bf41db2c93c03882fb651f96...

Please mark reply as Helpful/Correct, if applicable. Thanks!