What is the use of checkbox which is in the 'Availability' section of the service catalog variables ?

[Community Alums]

Can anybody please explain what is the meaning of highlighted check-boxes. and also what is the default value of them.

- Ankit.

[Matthew Smith · Accepted solution]

Hi Ankit

I believe the default value is true and below is the explanation of each from the Docs site:

Availability
Visible Elsewhere	If selected, the variable is visible in the item form before ordering the item, in VEditor after ordering the item, and in the cart view of the item.
Visible on Bundles	If selected, the variable is visible when the item is added to a bundle.
Visible on Guides	If selected, the variable is visible only when the item is added to an order guide. Note: If an order guide has too many items and variables, consider clearing this check box on as many items as possible, to improve loading performance on order guides.
Visible on Summaries	If selected, the variable is visible on any variable summarizer of the catalog item. In Service Portal, the variable is visible in the RITM ticket view and the Approval page.

Hope it helps.

Matt

[Treva1]

What steps do you take if you want a checkbox variable to be available to the agent performing catalog task, but not on the form request itself?

[Laukik Udpikar]

Hello Treva,

Did you get any solution for this? I'm looking for the same thing

[IndianaJones]

@Treva Burns @Laukik Udpikar 

If you want to hide a catalog variable from the portal, but have it available for the agent on the fulfillment side, you will need to hide the variable using a Catalog UI Policy. Make sure the policy only applies to the Catalog Item view. After that, set the visibility of the variables you want to "false", you do not need to specify a condition for the rule to apply.