What is the use of getReference()?

[ishankaggarwal]

What is the use of getReference()?

[pranita-24]

Hi @ishankaggarwal 

getReference() is used to fetch the full GlideRecord of a reference field.

For example, if you have a reference field like Caller (caller_id) on an Incident:

• g_form.getValue('caller_id') → only returns the sys_id.

• g_form.getReference('caller_id', function(caller) { ... }) → returns the full user record so you can access fields like caller.name, caller.email, etc.

This is useful when you need additional details of the referenced record in client scripts.

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Regards,
Pranita D

[pranita-24]

Hi @ishankaggarwal 

getReference() is used to fetch the full GlideRecord of a reference field.

For example, if you have a reference field like Caller (caller_id) on an Incident:

• g_form.getValue('caller_id') → only returns the sys_id.

• g_form.getReference('caller_id', function(caller) { ... }) → returns the full user record so you can access fields like caller.name, caller.email, etc.

This is useful when you need additional details of the referenced record in client scripts.