How to hide 'Create known error article' link on problem form

PhanitaM
Tera Contributor

3 hours ago - last edited 3 hours ago

Hi Team, 

Could someone please help me with configuring the visibility of the "Create Known Error Article" link based on the following conditions:

  • For P1/P2 tickets:
    The link should be visible only when the ticket is in the Root Cause Analysis (RCA) state.

  • For P3/P4 tickets:
    The link should be visible when the ticket is in New, Assess, or Root Cause Analysis states.

I attempted to use the following condition, but I’m unable to structure it correctly to cover all scenarios:

 

(!(current.primary_known_error_article)) && (!current.duplicate_of) &&  (  (current.priority == '3' || current.priority == '4') && (current.state == '101' || current.state == '102' || current.state == '103') ) || (  (current.priority == '1' || current.priority ==’2’)&& state == 103

)

 

PhanitaM_0-1758908064146.png

PhanitaM_2-1758908281508.png

 

Thanks,

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Rafael Batistot
Kilo Patron

3 hours ago - last edited 3 hours ago

Hi @PhanitaM 

In here "&& state == 103" you missed "current" 

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