What property causes a lot of users to be taken to the same page when logging onto ServiceNow?

[matthew_hughes]

In ServiceNow on one of our instances, what we have noticed that it takes a lot of the users to the Service Operations Workspace and the URL defaults to:

However, this is causing problems for test accounts that we create as part of AutomatePro because SOW doesn't have tabs in records and this causes out tests in AutomatePro to fail.

So I was just wondering if there is a System Property that I can update that will cause the landing page to be updated to the Platform Analytics Workspace when a user logs into ServiceNow.

[matthew_hughes]

Hi @Vishal Jaswal From the above screenshot, where does it mention that the user preference is set to Service Operations Workspace?

[Ankur Bawiskar]

@matthew_hughes 

things to check

1) homepage destination rule, this ensures agents login to correct workspace landing page on login

Homepage Redirect Rules in Next Experience 

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[matthew_hughes]

Hi @Ankur Bawiskar 

These are the Homepage destination rules that I've found:

[Ankur Bawiskar]

@matthew_hughes 

somewhere in that list there must be some user criteria and based on role or script etc it must be redirecting

did you check that?

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[matthew_hughes]

Hi @Ankur Bawiskar  There are roles defined for the Homepage Destination Rule, but are there any other properties that determine the page that appears for the user when they log on?