what roles user requires for inbound REST web service?

[Ak Islam]

Hi

I am trying to access ServiceNow by Rest web service. my user has rest_service role and seems like it can't access servicenow and displays following error.

detail>Failed ACL Validation</detail>

          <message>User Not Authorized</message>

Can anyone please help me to identify what other roles the user needs? This user is an AD user from the same domain and ServiceNow user.

thanks

[manikorada]

Amdadul,

A part from that role, the service account you are using also need to have a read access to the table you want the data from. Try to give them ITIL user and see if it fixes the issue.

[franktr]

We have the same issue here.

A user is trying to get the WSDL by using https://<instancename>.service-now.com/incident.do?WSDL

He gets asked for user and password and enters his credentials but gets the same response as Amadul Islam mentions, User Not Authorized.

The user has both the itil- and rest_service-roles.

Have you come any further in this, Amadul?

[sushma261]

 Any solution got for this issue?

[ersureshbe]

Hi, Can you refer below link for role access? It will clarify your question.

https://docs.flexera.com/appportal/2020r1/ag/Content/helplibrary/Creating_a_ServiceNow_Integration_U...