When a RITM is created, the close not field is auto filled with text. How?

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asd22
Tera Contributor

‎04-03-2025 04:50 AM

Hello. 

When i send in a RITM and i go into it in SN i see the closenote field already have text in it, ready to be posted once the ritm is finished. Where is this text set?

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Ankur Bawiskar
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In response to asd22

‎04-03-2025 05:41 AM

@asd22 

it's picking the default close notes from the catalog item associated to your RITM.

that field should be present on sc_cat_item table and check after opening that dictionary if any default value is added in there

AnkurBawiskar_0-1743684083914.png

 

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Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Dr Atul G- LNG
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In response to asd22

‎04-03-2025 04:59 AM

Could you please is something passed from REQ to RITM , in my PDI it is showing blank. 

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asd22
Tera Contributor
In response to Dr Atul G- LNG

‎04-03-2025 05:01 AM

not sure how i do this 

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Dr Atul G- LNG
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In response to asd22

‎04-03-2025 05:05 AM

Hi @asd22 

 

The same field exists on the REQ table as well, and OOTB, I haven't seen any relation or value being passed. It seems like an issue in the code that your team built.

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Dr. Atul G. - Learn N Grow Together
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asd22
Tera Contributor
In response to Dr Atul G- LNG

‎04-03-2025 05:06 AM

We wanted the text there, but the person that made it has quit and now i need to change the auto text, just unsure where to do that

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Dr Atul G- LNG
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In response to asd22

‎04-03-2025 05:09 AM

Hmm, that is odd case 😞 The best places are Flow/ WF or Scripst only. any sync BR?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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