When a RITM is created, the close not field is auto filled with text. How?

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asd22
Tera Contributor

‎04-03-2025 04:50 AM

Hello. 

When i send in a RITM and i go into it in SN i see the closenote field already have text in it, ready to be posted once the ritm is finished. Where is this text set?

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Ankur Bawiskar
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In response to asd22

‎04-03-2025 05:41 AM

@asd22 

it's picking the default close notes from the catalog item associated to your RITM.

that field should be present on sc_cat_item table and check after opening that dictionary if any default value is added in there

AnkurBawiskar_0-1743684083914.png

 

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Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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asd22
Tera Contributor
In response to Dr Atul G- LNG

‎04-03-2025 05:10 AM

ok thanks i will go and take a deeper look where it might be hidden xD

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Dr Atul G- LNG
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In response to asd22

‎04-03-2025 05:16 AM

keep us posted for new learning. Also wired,might be any property for this has been built.

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asd22
Tera Contributor
In response to Dr Atul G- LNG

‎04-03-2025 05:24 AM

i found this script in the flow. 

		current.close_notes= current.cat_item.u_default_close_notes;

this must be where it sets the message, where do i find the cat_item.u_default_closenotes

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Dr Atul G- LNG
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In response to asd22

‎04-03-2025 05:26 AM

Hi @asd22 

 

Hureeeee....

 

cat_item.u_default_closenotes

It is a custom field. Go to the dictionary and search for this field in the table. By default, you will get a message.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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asd22
Tera Contributor
In response to Dr Atul G- LNG

‎04-03-2025 05:30 AM

sadly everythin in the dictionary under  u_default_close_notes was blank, no information

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