When a RITM is created, the close not field is auto filled with text. How?

[asd22]

Hello. 

When i send in a RITM and i go into it in SN i see the closenote field already have text in it, ready to be posted once the ritm is finished. Where is this text set?

[Dr Atul G- LNG]

Hi @asd22 

Did you check which table this field is originally coming from, and if it's a dictionary override? Check the sc_cat_item, sc_req, and sc_req_item tables. Once you identify the parent table, you can check for the dictionary override.

[Ankur Bawiskar · Accepted solution]

@asd22 

it's picking the default close notes from the catalog item associated to your RITM.

that field should be present on sc_cat_item table and check after opening that dictionary if any default value is added in there

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mark Manders]

Check default values or client scripts. It's always a bad idea to do this, though. You are already filling text in your field, so saving it on close without changing it, gives this as a standard answer.