When a RITM is raised, an email notification should get triggered

[Ganesh raut1234]

When a RITM is raised, an email notification should get triggered to the resolver group.

2. When an approval is being asked for a requested item, it should send an approval email to the approver.

3. When a approver clicks on approve, a new email will be sent to ServiceNow email.

4. Create an inbound action in ServiceNow to receive this email and approve the request.

5. Like RITM open notification (format in point 1), a notification should be sent to the requestor/on behalf of user when the SCTASK is closed. The message will be different in notification body saying the SCTASK has been closed.

I am new in ServiceNow 

Please guide me 

[Dr Atul G- LNG]

Hi @Ganesh raut1234 

https://youtu.be/F6w0jRLyBuw

Watch this video. 

https://developer.servicenow.com/dev.do#!/learn/courses/utah/app_store_learnv2_flowdesigner_utah_flo...

https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/new_to_servicenow/app_store_lear...