When a task is closed skipped and a new task is created, a notification should trigger

[Sowbarnika S1]

A task will be created under the supplier case with short description 'upload diversity certificate task'. When the approval is rejected in the task, state changes to closed skipped and a new task is created with state as open. when this state changes to work in progress a notification should be triggered. How can I achieve this.

[Dr Atul G- LNG]

Hi @Sowbarnika S1 

I am in same boat like you, I am not a coder / pro here. 

[ersureshbe]

Hi, it can be achieve through following ways, 

Workflow editor

Flow designer

Business rules

We should understand when the task should be created. Is the task associated to changes or requests or incidents? Notification action item it's like a drag and drop when using flow designer or workflow editor. When you use business rules you should create a event then notification and business rule mapping.

[Sowbarnika S1]

Can you please guide me to achieve this through business rule

[ersureshbe]

Hi, 

Pls use below link to create.

https://www.servicenow.com/community/developer-articles/setup-email-notification-using-business-rule...

[Aniket Chavan]

Hello @Sowbarnika S1 

Yes this can be done by using workflow and as per your recent feedback I think in that scenario firstly you can add approval then one catalog task and then add one new task and at the same time add one more activity as wait for condition and in that wait for condition wait until the new catalog task changes to work in progress using advance script section and then you can add the notification so that it will only trigger once the task state changes to WIP.

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket