When a user post a question in knowledge base, how to send a notification?

jay1111
Kilo Guru

When some submit a question in knowledge base, do anyone will get notified ?

 

Thanks,

Jay

1 ACCEPTED SOLUTION

Just create a notification on the table "Social Q&A Question (kb_social_qa_question)". Let me know if you need more help than that.

 

//Göran

View solution in original post

8 REPLIES 8

Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

Hi Jay,

Not OOB what I know of. You can of course create those notifications yourself. If you otherwise looking the community application, there you can subscribe to different topics etc. and get mails when new posts etc. are being made.

 

//Göran

jay1111
Kilo Guru

Hi Goran,

 

Thanks for the reply..

So when someone post a question in KB.. By default we don't have a notification ?

Can you guide me how to create a notification when someone post a question in KB?

 

Thanks,

Jay 

Just create a notification on the table "Social Q&A Question (kb_social_qa_question)". Let me know if you need more help than that.

 

//Göran

Thanks Goran, this is what i am looking for.