Hello Guru's:
I have a request to allow ITIL users to Cancel an RITM.
I have a Before Update BR that checks if RITM is in state of Closed Incomplete or Closed Skipped.
(function executeRule(current, previous /*null when async*/ ) {
// Add your code here
//closing any child records
current.active = false;
current.state = 'closed_incomplete';
current.close_notes = "This request was cancelled by " + gs.getUserDisplayName();
//Close any open SC Tasks
var currChld = new GlideRecord('sc_task');
currChld.addQuery('request_item', current.sys_id);
currChld.addQuery('active', true);
currChld.query();
while (currChld.next()) {
currChld.state = 4;
currChld.active = false;
currChld.close_notes = "Ticket was cancelled by " + gs.getUserDisplayName();
currChld.update();
}
//Several workflows have additional task that keep opening
var currChld2 = new GlideRecord('sc_task');
currChld2.addQuery('request_item', current.sys_id);
currChld2.addQuery('active', true);
currChld2.query();
while (currChld2.next()) {
currChld2.state = 4;
currChld2.active = false;
currChld2.close_notes = "Ticket was cancelled by " + gs.getUserDisplayName();
currChld2.update();
}
//Closing parent REQ only if additional RITMs are closed
var currReq = current.request;
gs.info('The current req is ' + currReq + ' and the number is ' + currReq.number);
var addParntChild = new GlideRecord('sc_req_item');
addParntChild.addQuery('request', current.request);
addParntChild.addActiveQuery(); //addParntChild.addQuery('active',true);
addParntChild.query();
if (addParntChild.next()) {
gs.info("Parent Request " + current.request + " can not be cancelled");
} else {
var cancelTicket = new GlideRecord('sc_request');
cancelTicket.addQuery('sys_id', currReq);
cancelTicket.query();
while (cancelTicket.next()) {
cancelTicket.request_state = 'closed_cancelled';
cancelTicket.state = 4;
cancelTicket.update();
}
}
//Cancelling active ritm workflow
var currWorkflow = new global.Workflow();
currWorkflow.cancel(current.sys_id);
current.update();
}
)(current, previous);
When i Set the RITM to either state, the RITM Stage goes to "Complete" as well as the REQ's Request State and State.
I've been looking through BR's and such, but can't find what is settings that way, instead of Incomplete.
Any Thoughts where/how to find this.
