When Change Request closes then only problem ticket should close

[Atik]

Hi All,

I am working on problem management,

I have a requirement,

Out of the Problem ticket, we need to create a change request, only a Change Request closes, the problem record should close.

Can anyone help me with this?

Thanks,

Atik

[Eswar Chappa · Accepted solution]

Hi @Atik I think You are not linking the relationship between the Problem and Change in your UI action, Can you Please check and Update the Parent value of the Change request to Problem.It works.

Cheers, hope that helps  /Eswar

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